Exploring IT Governance Arrangements In Practice: The Case Of A Utility Organisation In Thailand

Much attention is being directed towards IT to facilitate better management of information and enhance decision-making as a result of factors like: expenditure on information technology (IT); the imposition of legislation and implications of standards calling for timely, accurate and comprehensive reporting; and the need to respond to the increasing pace of change in organisations. Consequently IT governance (ITG), as an integral part of corporate governance, has become a focal point of corporate strategy. Despite growth in the number of research projects concerned with aspects of ITG, few have focused on the practical implementation of ITG in real-life contexts, particularly in Asia and Thailand. The objective of this paper is to investigate how a state-owned organisation in Thailand had adopted and implemented ITG and the factors that contributed to or impacted on the effectiveness of this. Findings deepen understanding about how cultural differences impact ITG implementation, which may enrich theoretical models about ITG and their associated implementation strategies. Further, our research highlights critical success factors related to ITG like assessment practices; and details understandings that other case organisations may apply to their advantage.